Privacy policy
This policy explains what this website collects, why, and what we do with it. It is deliberately short, because the site does very little.
Last updated September 2026. Tower Performance LLC, 3811 Cedar Blvd Ste A, Baytown, TX 77523.
What we collect
We collect information in exactly one place: the forms on this site. When you submit the contact form or a parts quote request, we receive the name, company, email address, telephone number, the areas of interest you tick and the message you write.
Our web server also keeps standard access logs: IP address, date and time, the page requested and your browser's user-agent string. These are generated automatically by the hosting platform and are used for security and troubleshooting.
What we do not do
- We do not sell or rent your information. Ever, to anyone.
- We do not run advertising trackers or behavioral profiling on this site.
- We do not use third-party analytics.
- We do not load third-party fonts or scripts. Everything this site needs is served from our own domain, so no outside company sees your visit.
- We do not send marketing email to people who simply submitted an inquiry.
Cookies
This site sets one cookie, and only once you interact with a form. It is a session cookie that holds a security token used to verify that the form submission genuinely came from this website and not from a third party forging a request on your behalf. It contains no personal information, it is not used to track you, and it expires when you close your browser.
Why we keep inquiries
Form submissions are saved to our own database as well as emailed to us. That is a deliberate reliability decision rather than a data-collection one: if email delivery fails, an inquiry about a cooling tower that is out of service must not silently disappear.
We use what you send us to respond to your inquiry, to prepare quotations and to keep a record of work discussed. We keep inquiry records for as long as they remain commercially useful, and we can delete yours on request.
Who else sees it
Our hosting provider stores the site and its database, and our email provider transmits the notification message. Neither uses your information for their own purposes. We may share details with a manufacturer or supplier where that is necessary to identify or price a part you have asked about: for example, sending a nameplate photograph to a gear drive manufacturer to confirm a model. We will not share anything else without asking you.
Security
The site is served over HTTPS. Form submissions are validated and sanitized on the server, and the form handler is protected against cross-site request forgery and mail-header injection.
Your choices
You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Email sales@towerperformance.com or call (713) 643-0691 and we will deal with it.
Children
This is a website about industrial cooling tower service. It is not directed at children and we do not knowingly collect information from anyone under 13.
Changes
If we change how this site handles information, we will change this page and update the date at the top. If we ever add analytics or any third-party tracking, it will be disclosed here first.
Contact
Tower Performance LLC
3811 Cedar Blvd Ste A
Baytown, TX 77523
(713) 643-0691
sales@towerperformance.com